Hyundai PH tops Hyundai Asia-Pacific Distributorship Network in Customer Satisfaction

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Hyundai PH Tops in Asia Pacific for Customer Satisfaction-2

Hyundai Asia Resources, Inc. (HARI) Senior Assistant Vice President for After Sales Service Operations Richard Gapasin (L) accepted the award for Customer Satisfaction in After-Sales Service in the Hyundai Asia-Pacific distributorship network from Hyundai Motor Company (HMC) Senior Vice President for Customer Experience Division Jaehoon Chang (R) last February 26, 2018 at the Asia-Pacific, Africa & Middle East Service Conference at the Grand Hyatt Hotel in Singapore.

 

 

Hyundai PH Tops in Asia Pacific for Customer Satisfaction

Hyundai Asia Resources, Inc. (HARI) garnered top honors for Customer Satisfaction in After-Sales Service in the Hyundai Asia-Pacific distributorship network. HMC Senior Vice President for Customer Experience Division Jaehoon Chang (CENTER) presented the special award to HARI Senior Assistant Vice President for After Sales Service Operations Richard Gapasin (L) and Assistant Vice President for Technical and Quality Assurance Eric Ortiz last February 26, 2018 at the Asia-Pacific, Africa & Middle East Service Conference at the Grand Hyatt Hotel in Singapore.

 

Hyundai Asia Resources, Inc. (HARI) garnered top honors for Customer Satisfaction in After-Sales Service in the Hyundai Asia-Pacific distributorship network. The award, presented during the recently concluded Asia-Pacific, Africa & Middle East Service Conference in Singapore, is a welcome follow up to HARI’s remarkable climb from seventh slot in 2016 to second spot in the 2017 J.D. Power Philippines Customer Service Index (CSI) Study.

 

Of the 11 automotive brands studied, Hyundai performed strongly in the five factors that comprise customer satisfaction in After Sales Service. HARI particularly stood out in “Service Quality” and “Service Facility.”

 

The JD Power Study surveyed new vehicle owners who availed of maintenance or repair work at authorized dealerships between August 2016 and May 2017.

 

HARI attributes its enhanced performance to having boosted its service technician training program, and to the new and improved Fast Track Service that guarantees 30 minutes of preventive maintenance service repair. The leading auto firm is likewise making headway in digitalizing its service operations, starting with the establishment of a dedicated Fast Track online appointment system.

 

This 2018, expect HARI to take bigger strides in building service teams of global caliber with the soon-to-launch Hyundai Dream Center Philippines (HDCP), which is envisioned to be a world-class training hub for automotive technicians, an even more beefed-up Fast Track service, and amplified connectivity throughout HARI’s 42-strong nationwide dealership fortress.

 

“We dedicate this award to our Service teams all over the country who proudly embody the promise of Gusto--kung ano ang Gusto mo, Kaya naming ibigay. Kasama ninyo ang Hyundai sa biyahe ng buhay,” said HARI President and CEO Ma. Fe Perez-Agudo.

 

Hyundai Philippines’ ongoing campaign, “Gusto Ko, Kaya Ko, Sama Tayo” transcends the standard definition of mobility. Beyond cutting edge design and technology, Gusto is driven by the power of the Filipino customer’s heart—their dreams, values, and needs.